change to Cyber deal Tarife

PJP352 · 27. November 2020

Hello,
I have prepaid Allnet L right now and I would like to change it to Allnet Flat M Cyber deal. I would like remain monthly Without a term. I can't seem to find out how to make that change myself. Can you help me to do the change. My contract number: XXXX
Thank you,
JP

Christian · 27. November 2020

Hello @PJP352,

a tariff change has already been ordered for the stored telephone number. If I cancel it for you, you should be able to set the change to the Cyber Deal yourself in the customer centre.

Should I cancel the tariff change for you?

Greetings

Mark

PJP352 · 28. November 2020

hello, yes, please help to cancel it. thank you! jp

PJP352 · 28. November 2020

Hello, please help to cancel the tariff change for me? I can't wait to get on the Cyber deal. Thank you! JP

Tatiana · 28. November 2020

@PJP352: Go for it !
The former change is now cancelled.

Have a nice weekend

PJP352 · 28. November 2020

Hello, thank you very much for your help. I don't see anything under change Tarife, is it normal and shall I wait till tomorrow? Thank you. JP

Max S. · 28. November 2020

Hi @PJP352,

now everything seems to have worked. Your two tariff changes are ordered. We have already sent a confirmation by e-mail.

Regards Max

PJP352 · 28. November 2020

Hello, thanks for confirming. Much appreciate for you and your team's help. Have a great weekend. JP.

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