Hello Gerrit,

Thank you for replying, is there any way to cancel the router payment as well? I don't want to pay for a device I won't be using anymore.

Best regards
Pias

Hello Eric,
Thank you, I did not reply, but I am confused about one thing. I am paying for the alcatel linkzone 1.50 euro per month but as the contract will be canceled, do i have to return the device, if so, how?
best regards
Pias

Hello Laura,

It was sent on 15th January, so more than 2 days already. I will send another one now.

Kind Regards
Pias

Hello Mark, Paul's answer did not help unfortunately, I did try to contact the service chat but they suggested me to send an email as the person could not speak English. I sent an email more than a week ago and did not get any reply.

Hello, I sent an email to to give notice for cancelling my contract before the deadline for this month but I did not get any reply yet. Please advise what to do in this situation, thank you.

Hello Laura,

Thank you for the reply, I understand that the data volume is used this month so the speed is slow, but my phone or laptop cannot even connect to the device. That is why I'm worried that it has malfunctioned.

Kind regards
Pias

I have been using the alcatel linkzone for a month and 2 nights back the device just froze and wifi signal disappeared. Now the router has all 4 LEDs on even if restart the device, all 4 lights come on and it stays like that.