Dear Madam/Sir,


    I have created request to update my last name with ticket id Mobilfunk - Kundendaten (Vorgangsnummer gelöscht)


    But even after 2 days the request is not resolved. I have submitted old contract cancellation letter and my passport copy as well to update last name.


    This is urgent as I need to move to congstar as my old contract is over.


    Kindly help me with this issue.


    Thanks in advance.


    Regards,
    [size=10]Vikram

    Hi Harry,


    I tried to order online but your online order is not working properly.


    Your previous phone number on this page , first field I entered 030 and later my berlin mobile number, then I choose Mobilcom but it's not accepting the input.



    can you please check if there is bug on this page :( ?


    Thanks & Regards,
    Vikram

    Hi Harry,


    I tried chat but support person couldn't chat in English. I'm sorry but my Deutsch is not that good :( .


    Do you have any email where I can send scanned documents; get it verified and get new contract ?


    thanks again.


    Regards,
    Vikram

    Hi,



    Can you please let me know how to apply for new contract ?



    I have existing contract with mobilcom and it's getting over soon, will be needing a new one.



    Kindly help.



    Thanks & Regards,
    Vikram