Homespot LTE red signal + network

Solala · 11. November 2023

Hello, I need help with my Homespot LTE it suddenly stopped working. The light is red for the network and signal. I tried turning it on and off but it didn’t change anything. It’s very unexpected, it was working fine just 1-2 hours ago.

harob · 11. November 2023

Hey,

Have you already tested if the router SIM card works in your phone? Please also test your phone SIM in the router.

So you can check if there’s a problem with the router or the SIM.

Solala · 11. November 2023

The sim seem to be working fine on my phone, when I insert my phone’s sim card network and signal are still red…Is there something specific I should do about this ?

harob · 11. November 2023

Okay - maybe there’s a problem with the router..

What’s the exact router model?

Solala · 11. November 2023

It’s the LinkHub LTE cat7 Home Station

harob · 11. November 2023

Okay. The manual says, there’s no SIM recognized or the device isn’t able to login into mobile network

Have you already tried to reset the router? Is the latest firmware installed?

Solala · 11. November 2023

Oh, well it unexpectedly went back to working for some reason 😅 ?

Thank you so much for trying to help, I’m unsure how to do any of that and none of my manuals in the original box mention how to do these steps could I have the link you found that for next time something like that happen ?

harob · 11. November 2023

It’s in German, but maybe you’ll find an English version or google translator will help you.

https://www.alcatelmobile.com/wp-content/uploads/2019/09/190921-HUB71_HH71VM_UM_DE.pdf

But you’re also welcome asking your questions here