Thank you for the updates.
I was able to listen to the message, and I understood the explanation of the problem perfectly. However, the voicemail abruptly cut off at the 2-minute mark. Because of this, I unfortunately missed the part where the actual solution and the next steps were explained.
Could the DSL-Team please send me an email outlining the next steps? Alternatively, another phone call works perfectly for me.
Thank you very much for your continued help! 
Hello Congstar Team,
Unfortunately, my German is not very good, so I am writing this in English. 😊
My new DSL internet connection was scheduled for activation on 01.07.2026. The technician appointment was canceled, but my router is already showing a physical DSL sync. However, I am not getting full internet access and am being redirected to anschlussinfo.de.
Through that portal, I retrieved my Leitungs-ID. Since the physical line is already synced, I would like to ask whether it is possible to activate the connection remotely using this Leitungs-ID?
Thank you very much for your help!
