Need Info about Billing Cycle and Recharging ( Prepaid connection )

Hello vikramvi,

1. The options have a cycle of 30. days so the exact date can vary since not every month has 30 days. Sadly i cant name you the exact date because your e-mail adress here don't match the one in your customer center. As soon as you adjusted your e-mail adress we can find your customer account via forum. (click on your name in the upper right hand corner -> click "Profil bearbeiten" -> click "Benutzerkonto" -> adjust e-mail adress)

2. You can recharge your account automatically every month you have initialize that function. Log into your customer center

There is the possibility for an automatic charging every month, but you need to initialize that function. To start the monthly charging, you need to go to your meincongstar Bereich (or the app) and follow the steps of the "Initialisierungsaufladung". Click on "Meine Produkte" -> "bearbeiten" next to your number -> "Guthaben aufladen".
This first charging takes up to 14 days, due to the verification of your bankaccount. After this you can find the monthly charge at the same point.

Greetings Bea

You should remember that at least once a year you have to recharge your balance, independently of your actual account balance.