Dear Madam / Sir,
Last week I recharged my account 2 times. First time with standing bank instruction and 2nd time with direct debit.
But even after 1 week, https://www.congstar.com/meincongstar/ , page is showing wrong balance.
I have checked my bank account and it has deducted 15 euro already
Please help.
Thanks & Regards,
Vikram
Hello vikramvi and welcome to our forum 
I have taken a look at your data and I can explane, why the debit has been risen for only 15€ by direct:
In your custumercenter (meincongstar) you startet a new way for recharching your degit with you bank account for the first time. In this case we check the bank account first and balance the debit after 7 to 10 days.
You can see our explanation here:
Alles rund ums Guthaben: Aufladen & Abrufen - Prepaid wie ich will - congstar Support Forum
So there will be a balance on October, the 16th (evening).
Best Regards,
Fynn
Hi Fynn,
Thanks for clarification, I will check back balance next week again.
Also please confirm that I have not wrongly set bank instruction to recharge for 15 euro each month, I just want to do recharge as per need basis & not each month.
Kind Regards,
Vikram
Hey vikramvi,
don't worry, the reacharge is set for one time, not monthly.
Best wishes, Tatiana
Thanks for help, this issue has been resolved. Have a great weekend. 
Kind Regards,
Vikram
