Homespot XL No internet access

SoaresMGL · 13. Oktober 2018

Hi,

I bought the Homespot XL one or two weeks ago and I tried it yesterday for the first time with my new Huawei E5577.
Everything was fine but it stopped working at night, do I need to unblock the SIM Card or legitimize or something like that?

Right now I have no internet access through the hotspot.

Thank you!
Regards,
Leandro Soares

Fynn B. · 13. Oktober 2018

Hey SoaresMGL,

Zitat von SoaresMGL

do I need to unblock the SIM Card or legitimize or something like that?

I looked that up and there is no unblocking necessary.

All you have to do, is to configure your Huawei E5577 using these data:

APN (also called access point)	static
APN name	internet.t-mobile
Access number	*99#
Username	tm
User password	tm
IP setting	dynamic
WINS settings	dynamic
DNS setting	dynamic
Auth.protocol setting	CHAP

Greetings,
Fynn B.

SoaresMGL · 13. Oktober 2018

Thank for your answer!

I can't see the following settings: IP, WINS, DNS and Auth.protocol
But yesterday the hotspot was working perfectly.

SoaresMGL · 13. Oktober 2018

Oh, I also can't see "Access Number"

SoaresMGL · 13. Oktober 2018

Also... The hotspot shows that it is connected to Telekom.de with 4G but I still have no internet acess.

Fynn B. · 13. Oktober 2018

Zitat von SoaresMGL

But yesterday the hotspot was working perfectly.

ok, then a new configuration is unnecessary, if it worked allready.

Do you use the Homespot at the same location you where at yesterday?
Did you restart the router?
Is there any error message?

SoaresMGL · 13. Oktober 2018

No, I'm in a different place from where I used it.

Do you use the Homespot at the same location you where at yesterday?
No, different place.

Did you restart the router?
Yes

Is there any error message?
No

Screenshot

Fynn B. · 13. Oktober 2018

Zitat von SoaresMGL

Do you use the Homespot at the same location you where at yesterday?
No, different place.

Thats it.

The congstar Homespot Tarif is bound to the connection address and will only work there.

SoaresMGL · 13. Oktober 2018

I see... Didn't know that.
It makes sense since it's called homespot...
But I received the hotspot yesterday and I wanted to verify if it was working on my workplace.

Is it possible to change it?

Thank you

Fynn B. · 13. Oktober 2018

Zitat von SoaresMGL

Is it possible to change it?

It is!

you can chance the connection address for example in our service chat (look at the navigation menu).

Unfortunately I can't do this for you here in the forum, because sensitive data (your address) must be given.
And this forum is public.

SoaresMGL · 13. Oktober 2018

Thank you for all the information but I tried to use the chat and nobody speaks english.

Can I PM you my address?

Fynn B. · 13. Oktober 2018

Zitat von SoaresMGL

Can I PM you my address?

I'm afraid I can't offer you that. The PM is for forum-support and smalltalk only.
But I am surprised, because I had already read about English chats. Then I guess you got a only-German day.

You can call or write an e-mail:
Hotline:
0221 79 700 700

contact form:
https://www.congstar.de/hilfe-…e/kontakt/kontaktformular

SoaresMGL · 13. Oktober 2018

I also used the hotline, no english support.
Is there a place in the website to modify it?

Fynn B. · 13. Oktober 2018

I will research for you and then write you by PM what we get the best now.
Maybe there is a PM allready waiting for you