Homespot lost connection

EmilNaczk · 27. Juni 2022

Hi,

I am congstar customer since 3 weeks. I am using the homespot SIM card in the location that is shown in my profile by making a hotspot through my tablet. Everything was good until yesterday around 16:00 when suddenly I lost the connection even that I did not move my tablet even a bit. The signal gauge is showing 4G sign with four bars but there is no connection.

I tried to reset both the connection and tablet and also checked if the SIM card would work when inserted into my phone, but still it does not work.

Can You help me?

Conny · 27. Juni 2022

Hey EmilNaczk ,

your address in your profile is different from the specified usage address for the homespot. Your place of residence must match the usage address in order for you to be able to use the Homespot SIM . Did you move? I can change the usage address to the "new" one in your profile, this costs 20€ and is active within 24 hours maximum. or do you want to use the Homespot at Bokeler Straße?

Greetings Conny

EmilNaczk · 27. Juni 2022

Ok that explains a lot. I thought changing the address in app is enough. Yes I accept the change price and would like to switch to my current, new place. I was moved by my company to a new spot.

Thank you in advance

Conny · 27. Juni 2022

EmilNaczk

all right, i adjusted your usage address now. Please restart your device every now and then, in which you use the card. Tomorrow at the latest the connection will work again, but that usually goes a bit faster . The 20€ will be listed on the invoice for june in july.

If you have any more questions or problems with the Homespot, just ask again!

Greetings Conny

EmilNaczk · 27. Juni 2022

Great, I can confirm that it already works again. Thank You for fast support and I wish you a great day

Conny · 27. Juni 2022

EmilNaczk hurray! Thanks, have a great day too

Greetings Conny

Conny 27. Juni 2022