[English] DSL internet activation

    Hello Congstar Team,

    Unfortunately, my German is not very good, and I couldn’t find an English helpline, so I’m posting my question here. 😊

    I recently ordered a DSL internet connection for my apartment from Congstar. The previous provider was Telekom, and the activation date is 31.10.2025.

    I’d like to ask:

    1. Is it mandatory for a technician to visit the apartment for the setup?
    2. I already have the Leitungs-ID — would it be possible to activate the connection remotely if I provide this ID?
    3. If a technician visit is required, can I share my tenant’s contact number so that the technician can coordinate directly with them for the appointment?

    Thank you very much for your help!