Hello, forwarding to a Packstation isn't possible with Congstar. That's why this doesn't work.
Now I understand, the expected delivery date is tomorrow, so if I'm not at home and the courier arrives, will he take the parcel to the post office and they wait for me to collect or will the parcel be sent back to Congstar?
Hi, I received the tracking number, delivery is probably tomorrow, I would like to change the delivery location to Packstation, but after verifying my account with Postident in the DHL app, this option is not available to me, can I ask for help?
Hi psgurbmat
i take a look in your order. It is not yet 100% guaranteed that the shipment will actually be sent today. The order is expected to be handed over to the shipping department today. As soon as the shipment has been finalised, you will receive an order confirmation by email with the DHL tracking number. Once you have this tracking number and know that you will not be at home on that day, you can change the delivery date or have it redirected directly to a post office. However, you can only do this yourself via DHL.
Greets Stephanie
Thank you
Hello, on the order verification page the order status is still "Auftragsverarbeitung", and the order was supposed to be shipped today?
psgurbmat You can try to change the delivery direcly at DHL tracking (app or website).
If it's not possible to change the delivery at DHL, the postman will automatically place the package to next DHL shop, when you're not at home.
So tomorrow my parcel will be sended?
Linda can I pick up my order at the post office? Because on weekdays I am working in hafencity, so is there an option to redirect the parcel with the mobile phone to the post office and pick it up there?
Kenan hi, I updated all my info in my profile, can you gave me more info about my order? On what day it will be send? And what is the status of my order, because the fee for a phone was debited from my account yesterday
wurde meine Lastschrift heute von meinem Bankkonto abgebucht, also klingt es so, als ob mein Vertrag mit handy akzeptiert wurde?
danke für die Info. Ich dachte, wenn ich einen Ratenzahlungsplan habe, wird mein Handyvertrag akzeptiert
Hallo, ich habe die Bestellung am Freitag aufgegeben, am Freitagabend habe ich eine E-Mail mit dem Ratenzahlungsplan für das bestellte Telefon erhalten und meine Bestellung ist immer noch grün "im bestellung"
Hi, sorry for the English, but it's easier for me this way. I came from the UK, I've been living here for over four months, and I applied for a subscription that included a mobile phone. I've already received an installment payment plan by email with the number assigned to my account. The phone payment plan also appeared in the app, but my order is still pending. If I received the phone payment plan, have my "mandats-id," invoice number, and billing information in my account, is everything on track for the phone and sim being shipped to me or in some days my subscription will be discontinued and my order will be cancelled? Thanks for the info, and sorry for my English. 
