Gerrit N.
unregistrierter Benutzer (Gast)
Hello princehamody,
unfortunately the phone you ordered went out of stock - in the time between your order and the planned distribution of the package. The planned date for the package's distribution thus could not be maintained, as it had been announced to you.
That's why we would have to ask you to be a little more patient. Otherwise you always have the chance to repeal the order you made. Of course you could also write the regarding mail in English - please use the contact form if you want to do so.
If you do not repeal your order, you should receive another mail from congstar in the next days, regarding the distribution of your package and the Tracking ID for the DHL, who will carry the package as soon as we received new phones of the type you ordered. Sorry, but until then we cannot offer another solution, except from a possible change in the phone's color, as it was offered to you in one of the mails. I guess there might have been problems caused by the language.
You can always write in English or ask for an English speaking Support worker when contacting congstar.
Best wishes,
Gerrit