Unfair treatment of customers

Anna.G

Some years ago, I asked Congstar help service to set up a payment method for me. They did. Recently Congstar notified me that none of my payments during this period work out and now they ask me to pay everything at once. I am asking Congstar to send me the record of my communication with their help service to show that my payment method was set by Congstar and if it did not work it is not my fault but Congstar does not do that.

harob

Hello @Anna.G

If you haven’t done yet: please take your name, Phone number and legitimation PIN (you can find it in „mein congstar“) to your profile. Only congstar employees can see those Information für getting access to your account.

They will check your customer account and give you more information.

Regards

Harob

Linda

Hello @Anna.G

is there still a problem?

Greetings Linda