Congstar X Homespot Not Working (Again)

atinjain · 31. August 2022

Hello

Yesterday, suddenly the homespot router for my Congstar X, stopped working. The 'Network' light is constantly green. And when I login into the router, for the network status I can see 'disconnected' and but has 4G available.

I restarted the router couple of times. I checked, I still have data volume left for this month.

And I have to resort to using my phone as hotspot. Since I work from home it is really problematic. Can you please look into it and suggest a resolution as soon as possible.

Christian · 31. August 2022

Hello @atinjain !

There was maintenance work on the network yesterday at the location where your router SIM is used. However, this should now be resolved. Please restart your router again.

Please note that the router SIM only works at the registered usage location. You cannot use it at other locations.

If the restart does not help, please test the router SIM in another end device and another SIM card in the router. This helps a lot in isolating possible sources of error.

Kindest regards

Mark

atinjain · 31. August 2022

Okay, we tried the restart but that didn't work. I'll swap the SIM and try again. In the meanwhile can you check there is nothing else that is missing/messed up.

The router is at the location where it is supposed to be. We got the address changed only last month.

Linda · 31. August 2022

You can also check if the APN is correct. It should be like this:

APN (auch Zugangspunkt genannt): statisch

APN-Name: internet.t-mobile

Zugangsnummer: *99#

Benutzername: tm

Benutzerpasswort: tm

IP-Einstellung: dynamisch

WINS-Einstellungen: dynamisch

DNS-Einstellung: dynamisch

Auth.protokoll-Einstellung: CHAP

Greetings Linda

Conny · 19. September 2022

Hey @atinjain ,

you still need help?

Greetings Conny

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