Hello All,
My contract was scheduled to begin in December 16th. Still I am with no sim card, They deducted the money exactly on 16th though. So, here is my story. I had contacted the customer care on 9th December (first time) and the agent told me that congstar had sent my sim on 3rd December and it should have been reached already. However, I didn't get any sim. She had told me that if I don't receive the sim by 11th December, contact us again and you will send a new sim with a tracking number. I contacted again on December 12th (second time). They said the sim will be sent after December 16th. Since I didn't get the sim, I contacted again on December 17th (third time), They said on December 17th they have sent a new sim. Still I don't have the new sim. I can't contact anyone and my previous operator has discontinued the service. Thanks to Congstar for ruining my Christmas. Today I contacted again- 23rd December (fourth time), I received the same answer that I will get a new sim in 1-3 days. I even offered them to deduct 2.65 euros from my Congstar account and send me the sim with a tracking service (registered mail) . But they say they can't do it. What should I do?