Delay on order confirmation

Joao Pedro

Hallo.

I've made an order on 17.01 and I marked that I would like to start with it the soon as possible. So far I haven't received any sort of communication and it is still marked as the order hasn't been accepted. What should I do?

Kenan

Hey Joao Pedro,

thanks for reaching out to us. Please add your full name, customer number and legi-PIN here in your forum profile so we can take a look inside your account. You can find the legi-PIN in the app under the topic 'Profil'.

Best wishes, Kenan

Joao Pedro

Hello. I sent this on the email. But still no answer. Sending all this data on a public forum is hard because it's personal information.

My Auftragsnummer: *******.

Linda

Hello Joao Pedro

please don't post your personal data publically, that includes the Auftragsnummer.

What we asked you to do is to enter your data into your profile here. The data in the profile is not visible to other users, only to the congstar team.

Greetings Linda

Linda

Hello Joao Pedro

has your problem been solved in the meantime?

Greetings Linda