Beiträge von Dinoiu Mircea

Hello Conny ,

This is a little disappointing that the technical team did not provided the capabilities of the lines .

In the meantime i actually got in contact with the technical team of Telekom which owns the lines and was informed that the lines should be capable of reaching around 170 MB/s stable but cannot guarantee for more.

Now my doubt here is since currently congstar shows 36 Euro to 100 DSL, if i decide to test the 250 and i will not like it, will i be able to get back to the same price that i have ?

And for how long i can test the new plan till i have to decide whether to change back or keep it ?

Thank you.

Yeah i am hoping i will get a competent answer this time.

Because the only owners in here are me and cable provider wich is telekom.
But as long as Telekom , congstar(using their network) and Vodafone( also known of using Telekom network) say 250 is available for my adress. I cannot in the word figure out how 130 is top. Because this is false advertising if is true..Under German law, an internet provider cannot sell you a 250 Mbps product if you only sit at 130 Mbps.

And i know there are ways i can limit my download with cable spliting connection in my house or using poor quality cables to route connection to multiple point but i doubt they can test what i am doing inside my house..

On the MSAN i hope this is not a problem.. and is just an support agent who had a bad day used my router screenshot and said done.

Conny

Hello,

i have received the following answer. I was expecting more.

I’m glad to hear you’re interested in switching plans :-) The price of your plan remains the same throughout the entire contract term—the terms and conditions in effect when you signed up always apply.Currently, that means €42.00 for congstar Zuhause 250. There are no changes to the minimum contract term.

I’ve checked the technical specifications of your line, and unfortunately, I have to advise against switching plans.From a purely technical standpoint, your DSL line supports a maximum speed of 130 Mbit/s. This means you wouldn't be able to achieve the full performance :-( Unfortunately, we have no control over the local infrastructure; the property owner would first need to have the line upgraded.

Unfortunately i don't think i can reply to that email so i will leave my following question in here.

I own the property we are discussing about and would like to better understand the technical assessment.

Could you please clarify which part of the infrastructure is responsible for limiting the speed to 130 Mbps? Is it the wiring inside the house, the copper line between the house and the street cabinet, or the equipment at the street cabinet?

Also, DSL 250 Mbps is shown as available at my address by three providers: How can these availability results be reconciled with the maximum speed of 130 Mbps you mentioned?

Have you checked whether my connection supports VDSL2 Supervectoring (profile 35b), or is your assessment based on the measurements from my current DSL 100 connection?

I would appreciate a more detailed explanation of the technical limitation, so I can understand why DSL 250 is advertised as available at my address if my line is limited to 130 Mbps.

Thank you for your help.

Perfect. Thank you very kindly.

I will wait for your answer!

Zitat von Stephanie

Hi Dinoiu Mircea,

to ensure everything goes correctly. Do you definitely want to switch your plan to congstar Zuhause 250 for 42,00 € per month? If so, please let us know so we can forward the request to our specialist department.

Gruß Stephanie

Hello Stephanie,

I do want to receive a confirmation of an actual expected download speed for my address to be sure that i will be able of reaching near that speed.

Can you check this first for me please?

Christian
Could you please let me know the speed that i will get before changing anything?

My router is a SpeedPort Smart4 and i cannot test the link from above to see what max speed is available for me.

Zitat von Zyrous

How much speed actually arrives cannot be determined in advance. However, customer support can have this checked beforehand.

As a user, you can also make an educated guess. If you have a FRITZ!Box, you can estimate it using http://192.168.178.1/#/dsl/statistics and http://192.168.178.1/#/dsl/spectrum.

If you'd like, you can upload some screenshots and we can estimate it.

I managed to get to this page. Not sure how to read this. Is 135mb max i can get in term of speed or?

Also based on my research even with this i cannot get an actual download available as changing to 250 needs an vdsl profile update and just congstar can check this?

I tried to look it up and i got that the vdsl profiles are limiting factor based on plan or something.

Hello, i just updated the pin with the one from the app.

Actually my ethernet was Forcely moved by Telekom to Congstar under the response that they don't have ethernet here .. but congstar have. So i am on the right place .

So , if my adress is showing as compatible with 250 means i might not get 250 ? how does that work ? how can i check this ?

currently on 100 i get 100 when i test it . Might not be during peak hours. but is mostly there on downloads.

Hello,

I apologize as my German at the moment is not so great so i will write in English.

in January this year a Telekom shop informed me that the new address where i purchased my house is not having the option that i had with them of 250 MB DSL and i have an offer from Congstar of 100MB DSL which i took.

I was randomly checking the app to see if is any news on my address related with 1GB Fiber and i discovered that is still not available but the option of 250MB /s DSL is now available for me.

On the bill i can see my start date is 20.01.2026 for 35 Euro 100MB and the cancelation date is earliest 19.12.2027.

Can a Congstar employee confirm that if i want to change to 250MB /s DSL for the current offer 42Euro /month will not give me any penalization for changing contract ?

Also i can see in the app an AKTION for this 42Euro, but i cannot really find out if this is some promo of 3 months and then will be 45 or is something permanent ?

Thanks a lot !

Well with SpeedSport Smart4 seems to not work. Fritzbox can take automatically the log in data once you enter congstar. on my router on the other hand, if i just submit congstar provider , nothing hapens, it will just completely cut off Internet, i factory reset it , then will be back on Telekom.

Wich i guarantee is because im missing VlanID or MTU , or user and password for the provider is not the right one.

But i think i found a solution on this forum from 2024 where you said user and password should be both congstar and the Owner of the post said he used VlanID 7 and MTU = 1492 and that was working. Will have to try it out .

Zitat

https://forum.congstar.de/thread/67653-pppoe-daten-f%C3%BCr-congstar-zuhause-100-flex-welche-und-wie/

• Hallo,

  folgende Einstellungen habe ich eingetragen, klappt:

  VLAN

  VLAN-ID 7

  PBit 0

  DSL-ATM-Einstellungen

  VPI 1

  VCI 32

  Kapselung

  PPPoE

Alles anzeigen

Will have to try it out . But i think this was what i was missing. and SpeedPort Require vlan ID for using Congstar connection.

Stephanie So , First i tried reaching the Congstar Chat , and i was told from their side everything works and if i have a problem with the router i should contact Telekom.

I tried going into a Telekom Shop, and they didn't knew what to tell me about manually configuring the router for Congstar.

I have the router from January, and the router was purchased directly from a Telekom Shop when they made me the Internet contract with Congstar.

No i do not have a Start Assistant option available, just Configure now, and that will open me the page where i need to manually insert: Name of Provider, Username, Password, MTU, VlanID

The Congstar app on my phone says that My connection is active , Set up your router now to go online. Just follow the steps bellow- you're connected in a few minutes.

But the steps below are just for FritzBox router.

Currently i am unable for a phone conversation, but i am fine with waiting for a week to get a relevant answer from that department.

Zitat von Torc

In the menu shown in the second image, you need to switch from "Telekom" to "Congstar" or "other providers". The router should have "Congstar" listed. And yes, Telekom routers also work with Congstar. If necessary, you can also unplug it for 15 minutes or perform a factory reset.

In the menu i have just Telekom, MagentaZuhauze Region or Other provider , Congstar is not listed. If i select other provider will be the third picture where i need to manually input the configuration, which i do not have. Congstar app shows configuration only for FritzBox.

I already tried Factory resets and unplugs, will just make it to go on the Default Telekom setting will will still ask for Manual Configuration.

Hello,

I do apologize for writing in English, i am not yet that confident with my German.

I was actually moved by Telekom to Congstar because Telekom had no reception where i moved and i was told i can purchase the router from them (SpeedPort Smart 4) and it will work just fine. It seems this was completely false, and even though Telekom said Congstar is their Partner and recommended me to Purchase the Router, is not working as it should.

I discovered that even though my Computer will work with cable and my Wi-fi will work, the router blinks Orange and says is waiting for connection and is currently not having Internet.

After looking it up i saw that Congstar have a manual set -up for different routers also in the mobile app, but nothing for Telekom SpeedPort Smart 4 that i could find.

I tried to ask for the configuration over chat and i was told Congstar cannot really guide me on how to enable it.. Telekom said from their side the router is fine ..

I am hoping is someone that can teach me on what do i need to include in the manual configuration to be able to make it work properly.

If i log-in into the router will tell me that i am offline, and i am unaware on what configuration do i need to insert on that page. I included 3 Screenshots with router initial page, manual configuration and what i need to insert in order to make it work.

If i select other Provider will ask me for Name of Provider, Username, Password, MTU, VlanID if needed. so on.

Appreciate any guidance on this. Thank you!