Unable to switch payment method from SEPA to PayPal after signup (English post)

Hi everyone 👋

Apologies in advance — my German is limited, so I’m posting in English. 😅

I wanted to share an issue I’ve run into and see whether others have experienced the same thing, or if there’s any workaround.

Summary of the issue

• During my initial congstar signup, I intended to select PayPal as my payment method.
• Unfortunately, I ran into a technical issue during checkout that prevented PayPal from being set up.
• To proceed, I selected SEPA direct debit as a temporary workaround, assuming I could switch to PayPal later once the contract was active.
• I’ve since been informed by congstar support that it is not possible to change from SEPA → PayPal, only the other way around.

Why this is frustrating

• The website states that payments can be made via SEPA or PayPal, but it wasn’t clearly communicated (at least to me) that PayPal must be chosen at signup and can never be added later.
• PayPal availability was one of the reasons I chose congstar.
• The inability to change feels especially limiting given that the initial issue was technical, not a user choice.

What I’m hoping to understand

• Have others experienced the same limitation?
• Has anyone found a workaround that doesn’t involve cancelling and re-creating a contract?
• Is this something congstar is considering changing in the future?

Support suggested I raise this on the forum, as others have requested the same feature, so I’m hoping to gather some feedback and visibility here.

Thanks very much for reading, and I appreciate any insights 🙏

Alex