Hello , I had ordered physical sim from congstar and it was not delivered to me. A replacement sim was subsequently ordered for me and that too was not delivered. I have the correct address on congstar portal and my name is present on mailbox. I want to give it a last try, can an e sim be issued to me ?
e sim issue
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andy252 -
28. Juni 2022 um 14:03
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Hey @andy252 ,
please also submit your full name + Legi-PIN in your profile details on here, so i can take a look at it
.Thanks!
Greetings Conny
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Can I post it here ?
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No, please don't do that. Anyone could read it here. You can save it in your forum profile, then only we from the service team have access. Click on your username at the top of the forum and select "Profil bearbeiten" (Edit Profile).
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Thanks Max. I have updated the same now.
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Hey @andy252 ,
we still need your full name, please.
Greets Patrick
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Full name is
Spoiler anzeigen
xxxxxxxx
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Hello @andy252 ,
of course you should write your name in the forum profile and not post it publicly, that's why I deleted the name too. Please put your name in the profile, OK?
Greetings Patrick
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Thanks Patrick, Can you also point out were can I enter the name ? I did add my name just in a textbox in "profil bearbeiten" but I believe that is not the correct place.
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Hey @andy252 ,
Yes the name is now not in the right place, but it is in the profile and therefore OK for now. The name can or should be stored under "Contract holder" (Vertragsinhaber).
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Thanks Patrick. By the way I got an esim issued by contacting congstar whatsaap support, so nothing else is needed on this ticket. Thanks to you and congstar team for help