Hello Abdul_Samad ,
I've notified our DSL specialist team.
You'll receive a response soon 🙂
Greetigs Ben
By phone or email. 
Unfortunately, we cannot tell you whether the problem can be solved remotely.
Hi Abdul_Samad ,
As already communicated, your fault report has been forwarded to the relevant colleagues. They will contact you as soon as possible. Unfortunately, I have no insight into this matter. Therefore, please be patient.
Gruß Christian
Even in this new year you have to wait until you will get an answer, the congstar dsl team isn't known for being quite fast in handling an occured and therefore communicated problem. I wish all the best that the problem will be solved in the next week or the next two or three weeks 🙃 So please don't loose faith and stay tuned.
Can you please check with the relevant department and help me get this issue fixed?
Nothing happens over the weekend. Technicians work Monday through Friday, depending on the region, and occasionally on Saturdays.
And unfortunately, things won't improve without a technician appointment.
