Hey AaronDHolloway,

of course it is possible - so I just blocked roaming for your card and reactivated it.

Let's give it a try.

Greetings
Jonathan

Thank for that Jonathan So that did something... I've power cycled the phone twice now, and it doesn't connect at all now, not even for emergency calls. I just have a little circle with a cross through it and 'no connection' displayed on the screen. I'm not sure its a step in the direction I'd like, but it's something I suppose. What else is there to try? As far as I know, the card was working fine yesterday morning when we left Berlin and wouldn't connect when we got to Gran Canaria. I have recently moved the service from prepaid to account, not sure if that might have anything to do with the connection issues in the EU. My friends here are also with Congstar and their services are working fine. So, I guess that means there's a problem with the SIM card itself?

- edit It's just come back to emergency only again. I'm going to try the manual selection of a carrier and see if I can find one and connect to it that way... I got it to connect to the Movistar network here and it sent me a welcome text. So it looks like things worked. Thanks to you all for your help!

Hey AaronDHolloway,

this has nothing to do with your tariff change. So you have now changed the local provider in the manual network selection and it works? Would be nice if the problem is solved

MFG
Mario J.

it is - Seems to be working now Thanks!

Hi AaronDHolloway,

Great, thanks for your feedback .

Greetings Steffi

Facing the same issue as I travel with this sim first time outside Germany - probably roaming is blocked, can someone please resolve this asap!

Hello @ashnam and welcome to our forum .

Please excuse the delay in replying. I see you have already been helped on the hotline. I hope that everything is now working as desired?

Many greetings
Tatiana

Cannot connect while roaming. Why is this service blocked?! It is falsely advertised as free roaming in EU and this is a huge inconvenience. Please unblock both of my SIMs immediately.

Good morning @xajn_berlino,

i have unblocked roaming connections for the phonenumber you choose in your details. The other number has no restrictions. Therefore you maybe have to activate roaming in the smartphone and check the API.

If you need further support, let me know .

Greetings Jonathan

Hallo ich habe auch das problem, dass mein roaming im Ausland nicht funktioniert. Ist bei mir auch eine Sperre drauf ?

Hey Luschi98 ,

ja, es war eine Roamingsperre hinterlegt. Die habe ich jetzt rausgenommen, starte mal in ca. 30 Minuten dein Handy neu .

Grüße Conny