English Tarif change.

Hey zusammen!
Eure (Vor-) Bestellungen für die neuen iPhone-Modelle sind bei uns angekommen und wir freuen uns mit euch, auf die neuen 🍏
Bitte beachtet, dass wir im Rahmen des Release der neuen Apple-Produkte auch für die Vorgängermodelle mit längeren Lieferzeiten rechnen.
Wir bitten euch um Geduld und halten euch auf dem Laufenden ❤️
1. offizieller Beitrag

    Hello,

    I apologize as my German at the moment is not so great so i will write in English.

    in January this year a Telekom shop informed me that the new address where i purchased my house is not having the option that i had with them of 250 MB DSL and i have an offer from Congstar of 100MB DSL which i took.

    I was randomly checking the app to see if is any news on my address related with 1GB Fiber and i discovered that is still not available but the option of 250MB /s DSL is now available for me.

    On the bill i can see my start date is 20.01.2026 for 35 Euro 100MB and the cancelation date is earliest 19.12.2027.

    Can a Congstar employee confirm that if i want to change to 250MB /s DSL for the current offer 42Euro /month will not give me any penalization for changing contract ?

    Also i can see in the app an AKTION for this 42Euro, but i cannot really find out if this is some promo of 3 months and then will be 45 or is something permanent ?


    Thanks a lot !

    Hi!

    Just because VDSL 250 is showing up now doesn't necessarily mean you will actually get VDSL 250. It could end up being VDSL 175.

    A contractual penalty isn't to be expected. After all, it's in Telekom's best interest for customers to book the highest package possible—a penalty would run completely counter to that. So don't worry about it.

    One more thing: If your landline/home internet is with congstar, you're in the right place. But if you're a Telekom customer (which your post suggests), please reach out directly to Telekom with your questions. We can't address Telekom-specific inquiries here, nor can we help if issues arise.

    Best regards!

    Actually my ethernet was Forcely moved by Telekom to Congstar under the response that they don't have ethernet here .. but congstar have. So i am on the right place .

    So , if my adress is showing as compatible with 250 means i might not get 250 ? how does that work ? how can i check this ?

    currently on 100 i get 100 when i test it . Might not be during peak hours. but is mostly there on downloads.

    • Offizieller Beitrag

    Hallo Dinoiu Mircea ,

    please make sure to enter the correct four-digit verification PIN in your forum profile. Then I'll be happy to see how I can help you.

    Best regards, Christian

    • Offizieller Beitrag
    Zitat von Dinoiu Mircea

    Hello, i just updated the pin with the one from the app.

    Thank you very much.

    I’d be happy to switch your plan to congstar Zuhause 250 for a permanent monthly rate of €42.00, if that’s what you’d like. The switch will take about 7 business days, and of course, there’s no early termination fee. Your current contract term won’t change either.

    If that works for you, please let me know that you agree to our Terms and Conditions. Then I’ll take care of everything else.

    Best regards, Christian

    Christian
    Could you please let me know the speed that i will get before changing anything?

    My router is a SpeedPort Smart4 and i cannot test the link from above to see what max speed is available for me.

    Zitat von Zyrous

    How much speed actually arrives cannot be determined in advance. However, customer support can have this checked beforehand.

    As a user, you can also make an educated guess. If you have a FRITZ!Box, you can estimate it using http://192.168.178.1/#/dsl/statistics and http://192.168.178.1/#/dsl/spectrum.

    If you'd like, you can upload some screenshots and we can estimate it.

    I managed to get to this page. Not sure how to read this. Is 135mb max i can get in term of speed or?

    Also based on my research even with this i cannot get an actual download available as changing to 250 needs an vdsl profile update and just congstar can check this?

    I tried to look it up and i got that the vdsl profiles are limiting factor based on plan or something.

    Dieser Beitrag wurde bereits 2 mal editiert, zuletzt von Zyrous (11. Oktober 2026 um 21:29) aus folgendem Grund:
    Ein Beitrag von Dinoiu Mircea mit diesem Beitrag zusammengefügt.

    Your Speedport Smart 4 is completely fine for VDSL 250. The line stats look good for VDSL 250. Don't let anyone confuse you: you're currently on Annex B, which is used up to 100 Mbps. With VDSL 250, you'll be using supervectoring and switch to profile 35b.

    Addendum due to some imprecise wording:

    You remain on Annex B. Currently, you have vectoring with profile 17a. With VDSL 250, you have profile 35b (supervectoring).

    Just wanted to share this quick correction.

    Dieser Beitrag wurde bereits 1 mal editiert, zuletzt von Zyrous (11. Oktober 2026 um 23:36)