[English] DSL internet activation via Leitungs-ID

Hello Congstar Team,

Unfortunately, my German is not very good, so I am writing this in English. 😊

My new DSL internet connection was scheduled for activation on 01.07.2026. The technician appointment was canceled, but my router is already showing a physical DSL sync. However, I am not getting full internet access and am being redirected to anschlussinfo.de.

Through that portal, I retrieved my Leitungs-ID. Since the physical line is already synced, I would like to ask whether it is possible to activate the connection remotely using this Leitungs-ID?

Thank you very much for your help!

Hi Patrick and Linda,

Thank you for the updates.

I was able to listen to the message, and I understood the explanation of the problem perfectly. However, the voicemail abruptly cut off at the 2-minute mark. Because of this, I unfortunately missed the part where the actual solution and the next steps were explained.

Could the DSL-Team please send me an email outlining the next steps? Alternatively, another phone call works perfectly for me.

Thank you very much for your continued help!